Other : Powys County Council

Mr A complained that Powys County Council had listed his drive as a public highway on the “Find My Street” website. He said that it had used the details of an existing public highway and had attached them to his private lane.

The Ombudsman found that the Council’s highways register recorded Mr A’s lane as a public highway, maintainable at public expense. There had been no due legal process undertaken since Council members accepted it as an adopted road as per pre-1946 maps, to lead to its removal from the register. However, the Ombudsman also found that the descriptions of the roads used on the “Find My Street” website in relation to Mr A’s property and neighbouring properties, were incorrect.

The Ombudsman sought and gained the Council’s agreement to submit the corrections in order for the “Find My Street’ website to accurately reflect the descriptions of the roads leading to Mr A’s property and the neighbouring properties within 20 working days.