Mrs A complained about the standard of care and treatment Cardiff and Vale University Health Board (āthe Health Boardā) provided to her mother, Mrs B, prior to her death in hospital.
The Ombudsman decided that the Health Board had provided a limited final response to Mrs Aās concerns, which did not reflect what had been discussed in a meeting held between Mrs A and the Health Board. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Boardās agreement to within 30 working days, provide a full response to Mrs A to acknowledge what went wrong and if relevant, a written apology, as well as details of any learning and improvement taken from the complaint.