Mrs B complained to Swansea Bay University Health Board (āthe Health Boardā) about the care and treatment provided to her late mother. Following receipt of the Health Boardās complaint response, Mrs B remained dissatisfied, as not all issues she had raised had been addressed.
The Ombudsman found that the Health Board had not provided a response to Mrs B about her concerns that her motherās hospital call bell had not been responded to by nursing staff.
The Ombudsman sought and gained the Health Boardās agreement to provide a further complaint response to Mrs B, specifically addressing this issue, within 20 working days.